拒收现金？三部门发文整治拒收现金？三部门发文整治 \u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp\u003e 新华社北京12月19日电（记者任军、吴雨）尽管“拒收现金违法”观念已深入人心，但拒收现金行为仍难以杜绝。12月19日，中国人民银行等三部门对外发布《人民币现金收付及服务规定》，进一步防范和整治拒收人民币现金行为，构建多元支付方式共同发展下的现金便利流通环境。规定将自2026年2月1日起施行。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e 记者从中国人民银行了解到，当前，全国拒收现金有关投诉显著减少，但经营主体收现意愿下降具有一定普遍性、趋势性，拒收现金行为难以杜绝。为防范和整治拒收人民币现金行为，中国人民银行会同国家发展改革委、金融监管总局制定了《人民币现金收付及服务规定》，进一步明确了各类收费单位、经营主体以及银行业金融机构的现金服务义务。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e 规定指出，除因履行法律、法规、规章规定的义务或法定职责而应使用非现金支付工具情形外，不得拒收现金，不得要求或诱导他人拒收现金，不得对现金支付采取歧视性措施，损害现金支付便利。\u003c!--AI_AD_1000--\u003e\u003c/p\u003e\u003cp\u003e 规定根据不同领域、场景分类施策。根据规定，采取无人值守、机具设备等自助服务模式，以及采用“一卡通”结算、进行统一管理的园区、厂区、景区、学校等场所，经营主体应在醒目位置标识支付方式，现金收取转换方式及服务联系电话。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e 此外，充分考虑老年人、残障人士、境外人士办理现金业务的需求和习惯。规定还指出，银行需建立现金服务应急保障机制，针对突发情况及特殊群体的现金需求，保障现金供应、优化窗口服务、维护营业网点秩序。\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp\u003e 如果遇到现金支付不畅问题如何处置？中国人民银行有关负责人表示，遭遇拒收现金，或者采取歧视性措施排斥现金时，公众可妥善保留相应的证据或线索，通过城市政务热线、消费者权益保护、金融消费权益保护等各种渠道进行投诉、举报，中国人民银行将会同相关部门及时处理。（完）\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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